At Jettly, we prioritize your inquiries and are dedicated to exceptional customer support.
Find answers to your most pressing questions about Jettly's services and operations below.
Jettly is a global private jet charter platform that gives you access to over 23,000 aircraft worldwide. We connect travelers with vetted air operators and offer services like on-demand charter, jet cards, fractional ownership, and empty leg flights—all through a seamless online platform or mobile app.
No membership is required to book a flight, but Jettly offers optional memberships that unlock lower hourly rates, waived booking fees, and access to exclusive programs like Jet Cards and Empty Leg alerts.
While some flights can be arranged in as little as 3–6 hours, we recommend booking at least 24–72 hours in advance for best aircraft availability and pricing. Urgent same-day charters are also possible depending on aircraft positioning and crew readiness.
No. Jettly is an air charter broker, not a direct air carrier. All flights are operated by licensed air carriers that meet rigorous safety and regulatory standards. We handle the sourcing, pricing, and booking process for your convenience.
Cancellations and changes depend on the operator’s terms and the timing of your request. Many flights are non-refundable once confirmed, especially within 72 hours of departure. Our team will always clarify the terms before you confirm a booking.
MEMBERSHIPS AND ASSOCIATIONS
Disclaimer: Jettly operates as a charter broker, offering access to a global digital jet charter marketplace. Jettly is not a direct air carrier and does not own or operate aircraft. All advertised flights are conducted by third-party air carriers that are fully licensed and hold the appropriate Part 135 or Part 121 certifications issued by the Federal Aviation Administration (FAA) or equivalent regulatory authorities under U.S. or foreign law. Jettly complies fully with the U.S. Department of Transportation's Part 295 and Part 298 Charter Broker regulations. Jettly does not carry additional liability insurance. Passengers are covered by aircraft operator insurance.
