At Jettly, we prioritize your inquiries and are dedicated to exceptional customer support.
Find answers to your most pressing questions about Jettly's services and operations below.
Jettly is a global private jet charter platform that gives you access to over 23,000 aircraft worldwide. We connect travelers with vetted air operators and offer services like on-demand charter, jet cards, fractional ownership, and empty leg flights—all through a seamless online platform or mobile app.
No membership is required to book a flight, but Jettly offers optional memberships that unlock lower hourly rates, waived booking fees, and access to exclusive programs like Jet Cards and Empty Leg alerts.
While some flights can be arranged in as little as 3–6 hours, we recommend booking at least 24–72 hours in advance for best aircraft availability and pricing. Urgent same-day charters are also possible depending on aircraft positioning and crew readiness.
No. Jettly is an air charter broker, not a direct air carrier. All flights are operated by licensed air carriers that meet rigorous safety and regulatory standards. We handle the sourcing, pricing, and booking process for your convenience.
Cancellations and changes depend on the operator’s terms and the timing of your request. Many flights are non-refundable once confirmed, especially within 72 hours of departure. Our team will always clarify the terms before you confirm a booking.
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