40 Questions You Should Ask Before Buying a Private Jet Card

Jet card programs offer many benefits that make private flights easy, accessible, and convenient. However, because they are also an investment, you should take the time to research your options before committing to one program.

Here are 40 questions to ask a service representative before you choose a program.

Card Program and Benefits

1. What types of cards do they offer, and who is each card designed for?
2. What are the benefits of each card? Does phone and WIFI access come with each option?
3. What personalization options are available (specific aircraft, catering needs, etc.)? Do they cost extra?
4. What is the maximum number of hours available for each card?
5. How do you purchase a card?
6. Can you change cards later? How do you make that change?
7. How do you choose your flight? Is there a minimum flight time?
8. What guaranteed amenities do they offer on flights (bathrooms, entertainment, types of seats)?
9. Do they have any restrictions on who can travel (children, pets, non-members, minimum number of passengers, maximum number of passengers)?
10. Do they offer additional services with the program, such as concierge services, hotel booking, and dining reservations at the destination?

Costs, Fees, and Discounts

1. How much does each card cost? Is the hourly cost fixed? Are there any special circumstances where it might rise?
2. What other fees and taxes do they charge in addition to the hourly rate (fuel surcharges, deicing, taxi time)?
3. What types of payment options do they offer?
4. Do they have a rewards program? What rewards do they offer?
5. What discounts are available?
6. Do they carry over any hours after they expire?
7. Is there a minimum purchase or refill amount?
8. What types of insurance or risk coverage do they offer?
9. Do they offer refunds for unused hours?
10. Are there any initial setup fees?

Availability and Cancellation

1. What types of aircraft are available with each card?
2. How many aircraft do they have in their fleet?
3. Where do they get their aircraft from? Do they own or source them?
4. How far in advance do you have to reserve your flight? Does this policy change for holidays or peak booking days?
5. What is their customer cancellation policy? Does it include a refund?
6. Do they allow upgrades or downgrades? If so, what is the amended hourly deduction rate?
7. What is their service area? Are there any service areas that come with an additional fee?
8. What are their peak booking times? Are there any days or times when flights aren’t available?
9. How many aircraft can you book at the same time?
10. What is the policy if your aircraft is delayed or canceled (due to weather or technical issues)?

Provider Information

1. Is the card provider privately owned or public?
2. Where is the company located?
3. Who is the founder? Who is the current CEO?
4. Who are some of the leading investors or owners in the company?
5. How large is the company?
6. What is their safety standard, and how do they adhere to this standard?
7. Where do they hire their pilots from, and what certifications and education do they require?
8. Do they have any other trained personnel, such as medical staff, available on-flight?
9. What is their policy for special requests (pets, service animals, handicap access, and other medical needs)?
10. Who can you contact for more information? For support? For complaints?

Your Next Steps

Once you have customized this list of questions for your specific needs, you are ready to begin contacting program providers.

At Jettly, we offer three programs with benefits and policies that allow for extensive customization and flexibility, so your needs are always met.

Contact us today for a free quote within minutes.

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