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Effective Date: November 5 2026
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Community Standards Policy
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Effective Date: November 5 2026
Jettly Inc. and its applicable affiliates (collectively, "Jettly," "we," "us," or "our") are committed to maintaining a professional, respectful, safe, and efficient environment for customers, members, employees, contractors, aircraft operators, and service providers.
This Community Standards & Acceptable Conduct Policy ("Policy") establishes the standards governing customer conduct, communications, support interactions, dispute handling, and access to administrative services.
This Policy applies to all individuals and entities accessing or using Jettly's websites, applications, platforms, charter services, membership programs, Jet Card programs, and related services, including their authorized representatives (collectively, "Users").
This Policy supplements Jettly's applicable Terms and Conditions, membership agreements, Jet Card agreements, booking agreements, and other contractual arrangements.
To the extent permitted by applicable law, this Policy forms part of the applicable contractual terms where it has been validly incorporated. In the event of a conflict with an individually executed agreement, that agreement shall prevail unless validly amended.
Users are expected to communicate and interact with Jettly personnel, contractors, aircraft operators, and service providers in a professional, respectful, and reasonable manner.
The following conduct is prohibited:
a. Threatening, abusive, discriminatory, harassing, intimidating, or personally insulting communications.
b. Repeatedly directing substantially identical complaints, demands, or inquiries to multiple employees, departments, or communication channels after Jettly has designated an appropriate channel or provided a substantive response, where such conduct materially disrupts normal business operations.
c. Excessive, repetitive, or coordinated communications intended to overwhelm, interfere with, or unreasonably consume Jettly's operational or administrative resources.
d. Circumventing reasonable communication restrictions or attempting to compel responses from specific employees, executives, or departments after an authorized representative has addressed the matter.
e. Threatening, coercing, or improperly pressuring employees, contractors, operators, or service providers in connection with service decisions, pricing, availability, or disputes.
f. Knowingly providing false or materially misleading information, impersonating another person, or manipulating booking or support processes.
g. Interfering with flight operations, aircraft scheduling, operator communications, or the safe and orderly provision of aviation services.
h. Any other conduct that materially compromises the safety, well-being, or legitimate business operations of Jettly, its personnel, customers, or service providers.
Good-faith complaints, reasonable requests for information, contractual disputes, lawful legal proceedings, and legitimate requests for refunds or corrections do not, by themselves, constitute prohibited conduct.
Jettly retains responsibility for determining how customer communications are received, assigned, reviewed, escalated, and resolved.
Jettly may, acting reasonably:
a. Designate specific departments, representatives, or communication channels for particular matters.
b. Consolidate multiple inquiries concerning substantially the same issue into a single case or correspondence thread.
c. Redirect communications received by unrelated departments to the appropriate team.
d. Limit duplicative responses from multiple departments concerning the same matter.
e. Determine whether management or executive escalation is appropriate.
f. Establish reasonable communication frequency, format, and channel requirements where necessary to prevent material disruption.
Users are not entitled to select or demand access to particular Jettly employees, managers, executives, or departments unless expres
sly provided by an applicable agreement or required by law.
Jettly is not obligated to provide unrestricted access to internal correspondence, proprietary business information, operator commercial arrangements, internal pricing methodologies, personnel records, or confidential operational materials, except where disclosure is required by an applicable agreement or law.
These provisions do not limit any contractual obligation to provide supporting documentation, billing substantiation, or other information to which a User is legally entitled.
Jettly maintains procedures for reviewing booking inquiries, billing concerns, membership questions, service complaints, and other customer matters.
Jettly may consider an inquiry or complaint administratively closed after:
a. The matter has been reasonably reviewed;
b. A substantive response or determination has been communicated;
c. Any applicable contractual review or dispute procedure has been followed; and
d. No material new information remains outstanding that reasonably requires further consideration.
Following administrative closure, Jettly may decline to provide additional substantive responses to communications that merely repeat previously addressed questions, allegations, or demands without introducing material new information.
Jettly may reopen a matter where material new evidence is provided, an error is identified, or further review is required by contract or law.
A User's disagreement with a determination does not, by itself, require Jettly to reopen a closed case or conduct unlimited additional reviews.
Administrative closure does not extinguish contractual rights, prevent lawful dispute resolution, or relieve Jettly of obligations imposed by applicable law.
Jettly recognizes that customers may require multiple communications to resolve legitimate concerns.
However, repeated communications that materially interfere with ordinary business operations may constitute a violation of this Policy.
In determining whether communications are excessive or disruptive, Jettly may consider:
a. The frequency, volume, and duration of communications.
b. Whether substantially identical inquiries have been repeatedly submitted after a substantive response.
c. Whether the same matter has been directed to multiple departments or employees despite reasonable communication instructions.
d. Whether communications contain material new information requiring review.
e. Whether the conduct has caused documented operational disruption, interference with employee duties, or unreasonable diversion of business resources.
f. Whether the User has received prior notice or an opportunity to modify the conduct.
The mere submission of multiple inquiries, copying multiple departments, disputing charges, requesting supporting documentation, or consulting legal counsel shall not independently constitute a Policy violation.
Where Jettly reasonably determines that a User has engaged in conduct violating this Policy, Jettly may implement proportionate administrative measures designed to protect its personnel, maintain service continuity, and prevent further disruption.
Depending on the nature and severity of the conduct, measures may include:
a. Issuing a written warning or conduct notice.
b. Consolidating all communications concerning a particular matter into a designated channel.
c. Limiting direct contact with individual employees, managers, executives, or departments.
d. Restricting access to discretionary concierge services, dedicated account representatives, or personalized administrative assistance.
e. Requiring the User to submit routine requests through Jettly's website, application, or designated self-service channels.
f. Transitioning the User to an alternative support arrangement, including operator-direct operational assistance where available and agreed to by the applicable licensed air carrier.
g. Declining further substantive responses to repetitive correspondence concerning an administratively closed matter, subject to applicable contractual and legal obligations.
h. Suspending or terminating access to services where expressly permitted under the applicable agreement and applicable law.
Except where immediate protective action is reasonably necessary, Jettly will ordinarily provide notice of the conduct of concern and a reasonable opportunity to correct it before imposing a material service restriction.
Restrictions shall be proportionate to the conduct, reasonably connected to a legitimate operational or safety purpose, and administered in good faith.
Jettly may establish alternative support arrangements for Users whose conduct warrants modification of standard administrative or concierge services.
Such arrangements may include:
Where a User holds an active prepaid membership or Jet Card, placement into an alternative support arrangement shall not, by itself:
a. Cancel or forfeit unused prepaid flight hours or account balances.
b. Modify contracted hourly rates or applicable billing terms.
c. Eliminate contractual aircraft-category access or booking eligibility.
d. Terminate the membership or extinguish accrued contractual rights.
e. Remove guaranteed services or benefits that Jettly remains contractually obligated to provide.
Jettly remains responsible for its own contractual obligations notwithstanding any permitted delegation of operational assistance to a third-party operator.
Alternative support arrangements are subject to operational feasibility, applicable agreements, and law.
Aircraft availability through an individual licensed air carrier does not necessarily establish availability for a particular booking through Jettly.
Aircraft sourcing and booking determinations may involve aircraft positioning, scheduling, operator acceptance, geographic coverage, aircraft suitability, safety requirements, applicable program eligibility, and other legitimate operational considerations.
Subject to the applicable booking or membership agreement, Jettly may determine which aircraft and operators are eligible to fulfill a requested itinerary.
Users are not entitled to require Jettly to source a particular aircraft or operator solely because that aircraft may be independently available for charter.
Jettly is not obligated to disclose confidential operator commercial arrangements, proprietary sourcing criteria, or internal operational deliberations except as required by contract or law.
Nothing in this section limits any guaranteed availability, aircraft-category access, pricing, or other entitlement expressly provided under an applicable agreement.
Users may submit multiple flight requests, alternate itineraries, or multi-leg booking inquiries.
Each request remains subject to applicable booking procedures, operator confirmation, and contractual requirements.
Where multiple overlapping or revised itineraries are submitted, Jettly may request clarification, consolidate requests, or require confirmation of the intended itinerary before proceeding.
If an administrative or quotation error is identified, Jettly may correct the error and issue an updated quotation, subject to applicable contractual obligations and law.
A preliminary quotation does not, by itself, establish a confirmed booking unless the requirements for booking confirmation under the applicable agreement have been satisfied.
Nothing in this section authorizes Jettly to impose charges inconsistent with an applicable agreement or avoid contractual obligations concerning flight-time calculations, quotation accuracy, or billing substantiation.
Jettly recognizes the right of Users to question charges, request corrections, and seek supporting information as provided under their applicable agreements and law.
Billing disputes may be reviewed through Jettly's designated billing or dispute-resolution procedures.
Jettly may request sufficient identifying information, including booking references, invoice numbers, flight dates, and a description of the disputed charges, to facilitate an effective review.
Jettly may consolidate repetitive billing inquiries and is not required to conduct unlimited duplicate reviews of matters already substantively addressed, unless material new information or applicable contractual or legal requirements warrant further review.
Where an agreement requires Jettly to substantiate invoiced flight times or other charges, Jettly will continue to honor that obligation.
Jettly may protect confidential information and redact unrelated commercial or personal information where legally permissible, provided any required disclosure remains sufficient to satisfy the applicable obligation.
Users retain the right to consult legal counsel, raise good-faith contractual disputes, pursue lawful remedies, and communicate with competent regulatory or governmental authorities.
Such actions do not, by themselves, constitute harassment, intimidation, or a violation of this Policy.
Jettly may refer legal claims, formal demands, or threatened proceedings to its legal representatives or designated personnel.
Jettly may establish appropriate channels for formal legal correspondence, subject to applicable legal requirements.
Nothing in this Policy restricts legally protected complaints, communications, proceedings, or rights.
Where litigation is reasonably anticipated, Jettly will preserve relevant records in accordance with its legal obligations and applicable record-retention procedures.
Jettly will evaluate alleged Policy violations based on the circumstances, the available evidence, the seriousness of the conduct, and any prior warnings or restrictions.
Enforcement measures may be temporary or ongoing, subject to the applicable agreement and law.
Jettly may review, modify, or withdraw administrative restrictions where appropriate, including where the User demonstrates sustained compliance with this Policy.
Jettly may take immediate protective measures in response to credible threats, serious harassment, safety risks, or other urgent circumstances, provided such measures are lawful and proportionate.
Nothing in this Policy creates an independent right to cancel prepaid services, confiscate account balances, or impose penalties inconsistent with the applicable agreement or law.
This Policy supplements Jettly's applicable Terms and Conditions, membership agreements, Jet Card agreements, booking agreements, and other contractual arrangements.
Where validly incorporated into an agreement, this Policy forms part of the terms governing the User's relationship with Jettly.
If a provision of this Policy conflicts with an applicable individually executed agreement, the individually executed agreement shall control unless it has been validly amended.
Nothing in this Policy overrides mandatory consumer protection requirements or other applicable laws.
Jettly may amend this Policy from time to time to reflect changes in its services, operational procedures, legal requirements, or customer-support practices.
Amendments will be published on Jettly's website with an updated effective date.
Where required by an applicable agreement or law, Jettly will provide additional notice and obtain any necessary consent before an amendment becomes binding.
Material amendments affecting existing contractual rights will not be applied retroactively unless lawfully agreed or otherwise permitted by applicable law.
Questions concerning this Policy may be submitted through Jettly's designated customer-support channels.
Jettly may direct inquiries to the appropriate department based on their subject matter.
Jettly Inc.
Website: https://www.jettly.com
Legal Terms: https://www.jettly.com/legal
End of Policy
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Disclaimer: Jettly operates as a charter broker, offering access to a global digital jet charter marketplace. Jettly is not a direct air carrier and does not own or operate aircraft. All advertised flights are conducted by third-party air carriers that are fully licensed and hold the appropriate Part 135 or Part 121 certifications issued by the Federal Aviation Administration (FAA) or equivalent regulatory authorities under U.S. or foreign law. Jettly complies fully with the U.S. Department of Transportation's Part 295 and Part 298 Charter Broker regulations. Jettly does not carry additional liability insurance. Passengers are covered by aircraft operator insurance. TICO: 50023770
